Payment, Billing, and Subscription Terms

You pay a one-time setup fee at checkout for your plan. The setup fee is described in the Order Form and Plan Summary and is generally nonrefundable once paid (see the Refund, Cancellation, and Export Policy).

Your plan includes a recurring monthly fee for hosting, maintenance, and support. The monthly amount is the amount shown for your plan in the Order Form and Plan Summary.

Your monthly subscription begins after your setup payment is confirmed. The first monthly charge is scheduled to begin approximately 30 days after your setup payment is confirmed, unless your order states otherwise. Each month renews automatically until you cancel.

We use Stripe as our payment processor. You authorize us, through Stripe, to charge your payment method for the setup fee and the recurring monthly fee. Card details are handled by Stripe; we do not store full card numbers.

Work outside your plan is billed separately, either at $100/hour or at a flat amount agreed in advance. We will identify change-request work and its cost before doing it.

Prices do not include any applicable taxes unless stated. You are responsible for any taxes that apply to your purchase.

If a payment fails or is declined, we may retry the charge and will reach out so you can update your payment method. We ask that you keep a valid payment method on file while your service is active.

If an account remains unpaid after we have contacted you, we may pause or suspend the service until the balance is brought current. We aim to give reasonable notice before any pause.

A pause or suspension does not by itself cancel your plan or waive amounts owed for periods already provided. We will restore service after the account is current, where reasonably feasible.

You can cancel at any time. Service continues through the end of the current paid monthly period, and the plan does not renew after that. See the Refund, Cancellation, and Export Policy for full cancellation, refund, and export details.

Refund handling is described in the Refund, Cancellation, and Export Policy. In short: the setup fee is generally nonrefundable once paid, and monthly fees already charged for the current period are not refunded.

We may offer a billing portal or billing visibility so you can see invoices and payment status. Availability of self-service billing features may change over time.

Your current plan price is the price you accepted at checkout. If we change pricing for renewals, we will give you reasonable advance notice before it applies to you.

Billing questions? billing@webitizer.com.